Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {contact@asmaabasha.com}.

Sale items

Sale items cannot be refunded.

Shipping returns

To return your product, you should contact us on the same channel which you order, to assist you step by step and smoothly.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective or damaged.

To be eligible for exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Also, you can exchange the size or length but you can’t change the item by different another one.

To complete your exchange, we require a receipt or proof of purchase.

If you need to exchange the same item, you should contact us on the same channel which you order, to assist you step by step and smoothly.

You will be responsible for paying the shipping costs for exchanging your item.